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Junior IT Support Technician Intern

Our client is a young, fast-growing international business school offering collaborative executive education with the UCAM and UCAV universities.
Our international community is characterized by diversity and a humanistic business approach, empowerment and transformational leadership.
Innovation and a human approach to business are the core values of our training.

We are currently looking for a professional for the position of Junior IT Support Technician Intern to join our Systems & I+D Department.

Responsibilities of the role include:

• Internal HelpDesk: Identify internal incidences and prioritize them by impact.
• Monitor the status of the school’s network system.
• Management of user accounts and permissions.
• Setup for end-users (install OS, requested applications, updates, etc.).
• Maintain IT strategies.
• Keep an active communication with the staff and provide technological support.
• Keep the IT devices maintenance report updated.
• KPI oriented.

Required Experience and Skills:

• Bachelor´s degree in a related field.
• English proficiency, minimum B2 level (Spanish native preferable).
• 1-2 years experience as IT Support/ HelpDesk.
• Ability to communicate cross-functionally with the rest of the department to improve performance and processes.
• Ability to prioritize and manage multiple tasks.
• Proactive.
• Autodidact.

It will be appreciated:

• Networking knowledge.
• Hardware maintenance experience.
• HelpDesk Systems experience.
• Experience in Management of Microsoft 365.
• Knowledge of Dynamics 365 CRM.
• Minimum of experience in LMS (Moodle).

Who you are:

• A creative mind with an ability to suggest improvements.
• Passion for technologies with a global mindset.
• You are a strong team player.
• Willing to learn and share knowledge.
• Analytical and problem solver.

What’s on offer:

• Stable job and career development (starting date immediately).
• 6-month agreement/contract with the possibility to grow into a full-time job position/agreement.
• Part time, from Monday to Friday.
• A positive and international working environment.
• Work with a highly dynamic, young, and international team.
• Salary based on experience and skills.
• Opportunity to grow and make a difference: this year we are twice as big as the previous one, therefore, working with us is not static but progressive.